For more than three generations we have been designing and manufacturing jewellery. Our UK e-commerce operation first began in 2003 and with offices, showrooms and stores in London, Manchester, New York, Paris and Frankfurt, we have grown to be one of the most trusted jewelers worldwide.
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If you would like to discuss any aspect of our heritage, our ethics or our links with the leading diamond and jewellery institutions please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat.
We combine superb value with excellent quality, and cut out the middleman, to deliver you prices that are lower than on the high street. We have our own team of skilled craftsmen and master jewellers who create each piece especially for you. We are renowned globally for providing customisable, affordable and high-quality diamonds and diamond jewellery
Don't confuse superb value with poor quality. We use a skilled group of craftsmen and master jewellers that are very experienced. We are renowned globally for providing personalised, affordable and high-quality diamonds and diamond jewellery, supplying various high street and chain stores.
3 key reasons we have the lowest prices:
- We are a diamond manufacturer.
- We do not deal with the middleman.
- We run an incredibly efficient company so overheads are optimised.
Note:
We guarantee that our prices are the cheapest in the UK.
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If you would like to discuss any aspect of the superb value that we offer, or the quality of our diamonds please get in touch with our friendly customer care team on 02 9037 383902 9037 3839 or enter into a live chat.
Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world.
Diamond trading centres are located in:
- Antwerp
- Beijing
- Johannesburg
- Mumbai
- New York
- Tel Aviv
Each of the trading centres mentioned are committed to trading ethical diamonds, in line with various global institutions and the Kimberley Process Certification Scheme.
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If you would like to find out more about how we source our diamonds, or you'd like to learn more about diamonds, please get in touch with our friendly Customer Care Team on 02 9037 3839 02 9037 3839 or enter into a live chat
We are based in Hatton Garden, London, which is famous for being London’s jewellery quarter and the centre of the diamond trade.
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If you would like directions to our London office, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat.
One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.
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If you would like to talk about any aspect of our supply chain, the institutions we work with, or the heritage of our business, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a Live Chat .
We offer a range of services to help maintain, repair, and personalise your jewellery, ensuring it is always kept in pristine condition.
We offer resizing for most rings, depending on the design and complexity. Please note that full eternity rings cannot be resized. If resizing is required beyond 2 sizes, a minimum charge of $139 will apply. For more details on our resizing service, click here.
Our cleaning service includes ultrasonic and steam cleaning, plating (if required), securing the settings, and a final polish. The charge for this service is $139.
We can engrave your jewellery in up to 15 different fonts and add symbols. Engraving is limited to 20 characters, depending on the item, and makes the piece non-refundable. The engraving service is available for $115.
Make your jewellery look brand new with our jewellery refurbishment service. Service includes re-tipping claws and re-building or replacing damaged settings. The cost for this is $169.
If you’re looking to restore your jewellery completely, we offer a rework option that includes the following. Re-tipping claws, repairing or replacing damaged settings, restoring metal, fixing cracks or worn areas, rebuilding weakened sections, tightening loose stones, and resetting any missing stones. The cost for this is $158.
If the stones in your jewellery are loose, we can tighten them, re-tip the claws, and polish the piece. This service also includes ultrasonic cleaning, steam cleaning, plating (if necessary), and a final polish. The cost for this is $169.
If your jewellery requires plating, we offer a full service including ultrasonic cleaning, steam cleaning, securing the settings, and polishing. The service is available for $115.
If a stone in your jewellery is damaged or missing, it can be replaced. The cost depends on whether it’s a manufacturing fault or chargeable to the client.
We offer a chain repair service, subject to an assessment for $115. Please note if you're looking to shorten or extend a chain these are priced on a case-by-case basis.
If you’re looking to add a jump ring to a piece of jewellery, we offer this service for $59.
If you would like to create something unique, our bespoke jewellery service allows you to work closely with our team to design your perfect piece. We’ll create an initial design for you to review and amend. Based on your design and budget, we’ll then provide a quote, and your piece will be handcrafted to meet your exact requirements. You’ll receive your bespoke jewellery within three weeks from the confirmation of your order.
Delivering first-class customer service is important to us. We offer a 30 days returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.
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If you would prefer to talk with our friendly Customer Care Team about returning an item, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat
We engrave many pieces of jewellery each year and the chances are that your ring will also be suitable for engraving.
Important things to note about engraving
There are a number of very important things you should note about engraving:
- There is a character limit on most rings
- Engraving will add 3 to 4 days onto the delivery time of your ring
- Engraving a ring means refunds are not possible
- Resizing a ring is not possible after engraving
If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
Get In Touch
If you would like to discuss engraving your ring with our friendly customer care team, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat
Any item purchased with us has to be collected within 90 days from when it arrives in-store. Any order not collected within 90 days will be automatically cancelled and subject to a 30% restocking fee of the full order value.
The easiest way to find your ring size is by following our ring size guide.
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If you would like further assistance determining the correct ring size for your finger, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat
Please visit our jewellery insurance section for more information.
Get In Touch
If you would prefer to talk with our friendly customer care team please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat .
Free Valuation Report
Delivering excellent customer service is important to us, which is why we are happy to provide a free Valuation Report, for insurance purposes, with every purchase.
Your free Valuation Report will contain all of the product details and diamond specifications such as diamond clarity, diamond colour and the precious metal used. This report is a useful document for proving your product’s authenticity and for the purpose of insuring your piece of jewellery.
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If you would like to discuss this matter further, please get in touch with our friendly Customer Care Team on 02 9037 3839 02 9037 3839 or enter into a live chat
Men’s rings are in fact the same price as women’s rings weight for weight. As the style of men's rings tend to be much larger this means that they require more gold, platinum, or in the case of diamonds - more diamonds, which results in a higher price that is relative to the amount of materials used.
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Should you wish to discuss our men's rings, or look at the possibility of finance, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat .
We know that not everyone knows their ring size, which is why we have created a ring size guide that will help you determine the perfect fit.
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If you would like further advice on this matter, please get in touch with our friendly Customer Care Team on 02 9037 3839 02 9037 3839 or enter into a live chat
In line with its shipping policy, DHL will no longer accept shipments addressed to Post Office (PO) Boxes inbound to Australia and New Zealand. A physical street address will be required for delivery.
Please note that a PO Box is a private mail bag located on the premises of the local Australia Post office. This includes the following: PO Box, GPO Box, RMB (Roadside Mail Box), Locked Bag, Parcel Collect and Australia Post Parcel Lockers.
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If you would like further advice on delivery procedures, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat
If you are hoping for an earlier delivery time please discuss this with our customer care team.
Get In Touch
If you would like further advice on delivery options, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat
You will receive emails regarding your delivery updates. If you require further information on delivery procedures and correspondence please feel free to contact our customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat.
We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
Get In Touch
If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 02 9037 3839 02 9037 3839 or enter into a live chat.
In line with its shipping policy, DHL will no longer accept shipments addressed to Post Office (PO) Boxes inbound to Australia and New Zealand. A physical street address will be required for delivery.
Please note that a PO Box is a private mail bag located on the premises of the local Australia Post office. This includes the following: PO Box, GPO Box, RMB (Roadside Mail Box), Locked Bag, Parcel Collect and Australia Post Parcel Lockers. Please get in touch with our customer care team on 02 9037 3839 where they will be able to provide you with assistance.
We use the leading trusted global delivery companies, so we are confident that you order will be safe. However, for further peace of mind, we insure in the event of loss, damage and/or theft during shipment.
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us.
Get In Touch
If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 02 9037 3839 02 9037 3839 or enter into a live chat.
Your order will be packaged in a plain and discreet manner, in accordance with our secure packaging in transit policy.
Discreet on the outside, elegant on the inside
In accordance with our secure packaging in transit policy, our external packaging makes no reference to our brand name, diamonds, gold or jewellery, to ensure that the valuable contents are not advertised. Don’t worry though, the packaging on the inside is beautifully presented so that it is ready to give to that special person.
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If you would like to discuss our packaging policy further, please get in touch with our friendly Customer Care Team on 02 9037 3839 02 9037 3839 or enter into a live chat.
If, for any reason, you wish to cancel your order please take a moment to read our returns policy or contact a member of our customer care team on 02 9037 3839 02 9037 3839, where they will be able to assist.
We offer two simple ways to place an order and are committed to delivering first-class customer service at each stage of your order process.
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Online
Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
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By telephone
Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
Get In Touch
If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 02 9037 3839 02 9037 3839.
Please take a moment to read our returns policy.
Get In Touch
If you would prefer to talk to a member of our customer care team about returning an order, please get in touch on 02 9037 3839 or enter into a live chat.
We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.
Get In Touch
If you would prefer to talk to a member of our customer care team about whether an exchange is possible, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat.
If you wish to return an item, please review our returns policy, which outlines the terms and procedures for returning an item.
Get In Touch
If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat.
We are 100% committed to providing a safe ecommerce shopping experience. To date we have satisfied over 75,000+ happy customers and our aim is always to deliver first-class customer care.
State-of-the-art ecommerce security
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
PCI Compliant
Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org.
Verified by Visa and MasterCard
We also use Visa and MasterCard Secure Code technology for processing all orders.
Get In Touch
If you would like to talk to a member of our Customer Care Team about ordering by telephone, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat .
We are happy for you to make payment by any of the following methods:
Credit or debit card
We accept all major credit and debit cards.
PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
Get in touch
If you would like to talk to a member of our customer care team about payment options, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat .
If your card details have been rejected there are a number of possible reasons as to why this may be. Please check the below reasons, alternatively simply get in touch with our customer care team where they will be happy to take the payment from over the phone.
Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
- Card Holder Name
- Credit Card Number
- Card security code (3-4 security code on the back of your card)
- Postcode
Get in touch
If you would like to talk to a member of our Customer Care Team about making payment over the telephone, please get in touch on 02 9037 3839 02 9037 3839.
Depending upon the payment method used it can take between 8-10 working days for a refund to be processed. Our excellent customer service team will be happy to notify you of estimated refund times at the point when a refund is agreed.
Get in touch
If you would like to talk to a member of our Customer Care Team about our Returns Policy and the potential for receiving a refund, please get in touch on 02 9037 3839 02 9037 3839.
Yes, we are pleased to be able to offer discount codes wherever possible and do so throughout the year.
Get in touch
If you would like to talk to a member of our Customer Care Team about discounts that might apply at the moment, please get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat .
If you wish to use two cards for one transaction this is definitely possible. You just need to make sure that both cards belong to the same owner and are registered at the same billing address. Simply call our customer care team so they can take your payments over the phone.
Get in touch
If you would like to talk to a member of our customer care team about making a purchase with two credit cards over the telephone, please get in touch on 02 9037 3839 02 9037 3839.
Yes, we are proud to offer a price guarantee that means we aim to match like-for-like prices. If you wish to take advantage of this service please get in touch with our customer care team and provide details of the price and product that you would like us to match.
Get in touch
If you would like to talk to a member of our customer care team about a price match please get in touch on 02 9037 3839 02 9037 3839, or enter into a live chat.
Once you make a payment your bank will authorise the amount for the transaction that you have made. The actual settlement for the amount between your account and our account is usually completed in around 2-3 days. The payee will be itemised as Neve Jewels Ltd, which owns the Diamonds Factory brand.
Get in touch
If you would like to talk to a member of our Customer Care Team about taking payments from your card, or if you would like to make a payment over the telephone, get in touch on 02 9037 3839 02 9037 3839 or enter into a live chat.
For orders up to $2,000 you can use Afterpay’s payment option. Through AfterPay, your purchase will be split into 4 payments, payable every 2 weeks with absolutely no interest or extra fees
How does it work?Step 1 - At check-out, select the Afterpay payment option. You will be directed to AfterPay’s website to confirm the option. Afterpay will confirm your eligibility through a soft credit check which does not affect your credit score. There is no need for card details to complete the order.
Step 2 - The agreed payment period starts once we ship your order. This means you have 30 days after shipment to complete your payment.
Step 3 - Once you’re ready, proceed to extra-secure payment on ClearPay’s app or website, and use either credit or debit card.
What if I return my item?If you’re not entirely happy with your purchase, you can return it for a full refund or exchange within 30 days of receipt. Once we receive your purchase, we shall cancel your flexible payment option with ClearPay, and you will be refunded any amount that you have already paid.
Who can I contact if I have questions about Afterpay?For any queries about Afterpay, including payments, declined orders, or queries about your Afterpay account, please visit the contact us section on the Afterpay website.
Zip is a buy now, pay later service that allows customers to spread the cost of their purchase over time, interest-free.
What's the difference between Zip Pay & Zip Money?Zip Pay is an interest free buy now pay later product offering a credit limit of up to $1,000. You can buy what you love and enjoy the flexibility of paying it off over time.
- Apply in under 4 minutes and start shopping instantly once approved -Instant access to a digital Visa card that works online and instore, anywhere Visa is accepted *
- Repay from $10/week A $9.95 monthly account fee applies, waived if nothing owing.
Zip Money is a line of credit with limits between $1,000 and $5,000 when customers apply directly with Zip, or $50,000 when customers apply through select Zip merchants. Up to 5 years interest free terms available4.
- Repay from $10/week
- A one-off establishment fee for certain credit limits may apply
- A $9.95 monthly account fee applies, waived if nothing owing at the end of each month.
Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as you're covering the minimum monthly repayments. Choose what works best for you.
AliPay is a digital wallet payment platform that enables secure online transactions.
How do I use AliPay?
Select AliPay at checkout and follow the instructions to log into your AliPay account and authorise the payment.
Is AliPay secure?
Yes, AliPay uses advanced encryption and security measures to help protect your payment information.
Afterpay allows eligible customers to split the cost of their purchase into instalments over time.
How do I pay with Afterpay?
Simply add your items to the cart, proceed to checkout, and select Afterpay as your payment method. You will then be guided through the payment process to complete your order.
Is there an eligibility requirement for Afterpay?
Yes, approval is subject to eligibility and terms set by Afterpay. Late fees may apply for missed payments.
Apple Pay is a secure and convenient payment method available on Apple devices. It allows you to make purchases quickly using your saved payment cards without needing to manually enter your details at checkout.
How do I pay with Apple Pay?
Simply add your items to the cart, proceed to checkout, and select Apple Pay as your payment method. You can then confirm your payment using Face ID, Touch ID, or your device passcode.
Is Apple Pay secure?
Yes, Apple Pay uses advanced security features and does not store your card details on your device or share them with merchants during payment.
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