30-Day Free Resizing

Engagement and Diamond Rings

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item. 

For any resizing exceeding two sizes, we will charge a fee of $139.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases within 30 days resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of $139.

Eternity Rings

Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. This price will depend on the cost difference between sizes with a minimum charge of $139. Please contact our team to discuss alternative options for your ring.

Half & ¾ eternity rings: Due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply.  This price will depend on the cost difference between sizes with a minimum charge of $139.

Wedding Rings

For plain bands, non-diamond or non-gemstone set wedding rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after receipt of the items. For resizing exceeding two sizes, we charge a fee of $139. All rings will be assessed by our team prior to confirming the price.

Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

Custom-made Rings

We offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of $139. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

How to Return Your Jewellery for resizing.

If you are sending your ring back to us for a one-time complimentary resizing, please include a note with your order number along with your up to date contact details and instructions regarding the new ring size you require.

The Customers should include a note in their parcel with their order number, details, and instructions?

A note in your package explaining the reason for your return will help us process your return faster.

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.

We ask that you fully insure the item and keep all documents that were received with your order.

"Please return all items using a trusted, tracked, and insured courier service to the address listed below."

DF Logistics / NEVE J.
Suite 17.02B Level 17,
456 Kent Street,
Sydney NSW 2000

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.

Repairs Procedure

Label the parcel to our repairs address:

DF Logistics / NEVE J.
Suite 17.02B Level 17,
456 Kent Street,
Sydney NSW 2000

You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us.

Make sure you insure the parcel for the full amount of your order value.

Return the product by using a reputable and guaranteed postal service or courier company.

Warning Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.