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Afterpay - For orders up to $2,000

For orders up to $2,000 you can use Afterpay’s payment option. Through AfterPay, your purchase will be split into 4 payments, payable every 2 weeks with absolutely no interest or extra fees

How does it work?

STEP 1:

At check-out, select the Afterpay payment option. You will be directed to AfterPay’s website to confirm the option. Afterpay will confirm your eligibility through a soft credit check which does not affect your credit score. There is no need for card details to complete the order.

STEP 2:

The agreed payment period starts once we ship your order. This means you have 30 days after shipment to complete your payment.

STEP 3:

Once you’re ready, proceed to extra-secure payment on ClearPay’s app or website, and use either credit or debit card.

What if I return my item?

If you’re not entirely happy with your purchase, you can return it for a full refund or exchange within 30 days of receipt. Once we receive your purchase, we shall cancel your flexible payment option with ClearPay, and you will be refunded any amount that you have already paid.

Who can I contact if I have questions about Afterpay?

For any queries about Afterpay, including payments, declined orders, or queries about your Afterpay account, please visit the contact us section on the Afterpay website.

Diamond Certification

At Diamonds Factory confidence and credibility is important to us, and our 50,000+ loyal customers seem to agree, therefore we provide diamond certification for every diamond that we sell.

A diamond certification is an impartial summary of the authenticity of a diamond and the specifications such as carat, clarity and cut etc, carried out by expert gemologists or diamond laboratories. This document is important as it provides the buyer with reassurance that the diamond is as described by the seller.

Keep your certificate in a safe place as this provides security in the case of loss, trade or resale. Whenever the diamond may leave your possession (for example, to be cleaned) it is a good idea to remind the party taking possession of the diamond that you have a certificate. This should remove any temptation of third-party fraud.

Diamonds Factory

Free of charge and issued by our in-house gemologist. This certificate displays carat weight, colour, clarity of the diamonds, design number and diamond shapes (multi-stone options).

EGL (European Gemological Laboratory)

A third party option who are one of the few laboratories to group grade jewellery products, for example, our multi-stone products such as Tennis bracelets and Eternity Rings.

IGI (International Gemological Institute) and GIA (Gemological Institute of America)

World-renowned independent labs who are considered to be the strictest in the industry. Certificates will display carat weight, colour, clarity, diamond shape, cut, polish, symmetry, fluorescence levels, types of inclusions and certificate number.

Keep your certificate in a safe place. It provides invaluable security in the case of loss (helping to establish the quality and size of diamond required for equitable replacement), trade, or resale. Whenever the diamond must leave your possession (for example, to be cleaned), always let the party taking possession know you have a certificate. Knowing you can positively identify your diamond removes any temptation on the part of the third party to commit fraud (such as switching the diamond for one of lower quality).

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