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Book An Appointment


Select Location

Sydney

Sydney Showroom
Suite 1005 / 155 King Street,
Sydney
NSW 2000
02 9052 0876
Monday - Friday : 09:00am - 05:00pm
Saturday : 10:00am - 04:00pm
Sunday : Closed
Melbourne

Melbourne
Office 2628,
360 Collins Street,
Melbourne
Adelaide

Adelaide
Office 3024,
91 King William Street,
Adelaide,
SA 5000

Schedule Date & Time

Please select your time slot to book your appointment.

Appointment Summary

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Please complete your details and secure your booking with us

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Notes & Requests

I give consent to be contacted by Diamonds Factory about my enquiry via phone or email.

Refunds & Returns

Returns:

UPDATED RETURNS POLICY. We offer a 60 day returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

How to Return Your Jewellery

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned fully insured to our address:

DF Logistics
Suite 1005,
155 King Street,
Sydney NSW 2000
Australia

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package. 

@diamondsfactoryworld