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Book An Appointment


Select Location

Sydney

Sydney Showroom
Suite 1005 / 155 King Street,
Sydney
NSW 2000
02 9098 4295
Monday - Friday : 09:00am - 05:00pm
Saturday : 10:00am - 04:00pm
Sunday : Closed
Melbourne

Melbourne
Suit 28, Level 26,
360 Collins Street,
Melbourne
03 9917 5271
Monday - Friday : 09:30am - 06:00pm
Saturday : 10:00am - 05:00pm
Sunday : Closed
Adelaide

Adelaide
Office 3024,
91 King William Street,
Adelaide,
SA 5000
08 8233 0806
Monday - Friday : 09:30am - 06:00pm
Saturday : 10:00am - 05:00pm
Sunday : Closed

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Free Delivery

All of our orders are delivered via Fedex. All of our parcels require a signature at the delivery address.

When Will I Get My Item?

As a made-to-order company, most of our products are subject to manufacturing time. This is normally 3 working weeks. We do this in order to pass on the savings directly to you by only making orders when they are required.

Once your design has been made, it will be ready for dispatch via Fedex.

Can I get my order sooner?

If you need something sooner, you could either check our sale products which can be delivered within 7-10 working days, or you could request an urgent order by getting in contact with us over email to [email protected] or call us.

Where Is My Order?

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is fully custom). You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at [email protected] and we’ll be happy to give you an update.

What If I Want to Deliver To a Different Address?

If you would like your delivery address to be different from your billing address, we will need the following additional documents:

  • A copy of the card holder’s photo ID. A passport or driving license is recommended.

  • A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card.

  • A letter of authorisation which gives us permission to send to an alternative address. This must be printed and hand signed by the cardholder. We can email you the format which you can use to print and sign.

Do you deliver to APO, FPO, and DPO Addresses?

We will deliver any order under $15,000 to an AFPO address via Australia Post Priority Service.

We do not deliver to PO BOX.

@diamondsfactoryworld

Since 2008 our family-run business has been hand-crafting beautiful jewellery of superior quality and long-lasting value. With over four generations of industry experience, at Diamonds Factory we are committed to helping you find your dream piece of jewellery, from exceptional diamond rings to unique bracelets, eye-catching pendants and more. Customise an existing design or bring your idea to life for the show-stopping bespoke piece of your dreams.

Fully customisable jewellery

We believe everyone is unique — so why shouldn't your jewellery be too? At Diamonds Factory, every piece is customisable to your taste and desires. When choosing a jewellery piece with us, the world is your oyster — or in this case, diamond. Start by selecting the particular shape or design you are after from our wide selection of engagement rings, diamond rings, wedding bands, earrings, pendants and bracelets. Next, choose a type of diamond or stone and select the metal type. If you are unsure about what you like, browse our most loved designs for each jewellery type, or chat to one of our expert jewellers for helpful guidance. With such a wide range available on our online diamond store, the Diamonds Factory is the perfect place to find your dream diamond jewellery.

A simple process for bespoke diamond rings and jewellery pieces

Can’t find what you are looking for in our jewellery range? Make your design come to life with our bespoke jewellery service. Our three-step bespoke process is simple, premium and affordable. Firstly, discuss your idea with one of our master jewellers. Next, we will show you what your custom-made jewellery will look like with a CAD design. At this point, you’ll be able to review the overall look and offer any adjustments or feedback to fine-tune the design. Our Diamonds Factory team will then work up a quote based on the complexity of your design and your specified budget. Once you are happy with everything, our jewellers will get to work on creating your composition by hand using ethically sourced diamonds and superior craftsmanship. You can expect your bespoke piece of jewellery within three weeks of receiving the order confirmation.

Superior quality and expert craftsmanship

Our skilful artisans have decades of experience in the art of making jewellery and are very passionate about it. They create each piece by hand, paying special attention to detail. You have a say over every aspect of your jewellery piece, and we ensure you have an enjoyable and personalised experience by keeping you involved every step of the way and treating you with the respect and consideration you deserve. You can count on your new jewellery piece to be made from the highest quality materials; all ethically sourced and carefully inspected, to guarantee our exceptional standards are met. From inception to delivery, you will experience impeccable service and unparalleled quality.

Shop at the Diamonds Factory for unbeatable value

If you think that customisable and bespoke diamond jewellery always comes with a steep price tag, we are here to prove you wrong. We have hard to beat prices at the Diamonds Factory, thanks to our unique approach. Unlike traditional jewellers, we’re able to considerably reduce the overhead costs of creating high-quality and bespoke diamond rings and jewellery by keeping our design, production and delivery entirely in-house. Our quality production process, which allows us to design ethically sourced pieces and deliver to you customers directly, saves you up to 78% of the costs you would incur with other jewellery makers. It’s common practice for them to charge a premium in order to have custom pieces created by an external manufacturer, which means additional fees for stock investment and retail expenses added to your bill. At Diamonds Factory, we’re able to cut out the middleman and bring you a personal and customised jewellery experience at unbeatable prices.

Experience unrivalled service at affordable prices

If you’re looking for that perfect piece of jewellery for an engagement, wedding day, or to simply spoil that special someone in your life, choose Diamonds Factory to find the piece of your dreams. Experience a level of customer service rarely offered and enjoy the process of selecting a custom jewellery piece that will wow and be loved by the recipient, thanks to the expert advice of our master craftsmen. We provide a free valuation report on every item ordered and offer a 30-day full refund policy should you be unhappy with your purchase. If you have any further questions about our design process, our jewellers or the materials we use, make sure to check out our FAQs page.

Place an order today on our online diamond store or reach out via email or phone us at 02 9037 3839 for all other enquiries.